Support

1. Open the iPhone Settings app.
2. Scroll to Ovina.
3. Enable the permission for the feature you want to use.
4. Return to Ovina and try again.

Photos and Camera provide source images and let you save results. Microphone and Speech Recognition turn live dictation into keepsake text. Ovina asks only when you use the related feature.

Yes. Only the feature that needs the denied permission is limited. You can still use other available features and can change permission choices later in iOS Settings.

1. Confirm that your internet connection is stable.
2. Keep Ovina open while the image is being prepared.
3. Try a smaller, clear source photo and shorter text.
4. Wait a moment and retry. AI providers can be temporarily unavailable.

If no result is produced, Ovina does not spend ink. When remote AI is not configured or available, Ovina may produce the locally composed keepsake instead; that successful result uses the displayed ink cost.

AI output can vary. Return to the Workbench, adjust the crop and text, and generate again. Each successful new generation uses the displayed ink cost, so review your balance first.

Use a sharp, well-lit image with readable text and minimal perspective distortion. Ovina tries remote recognition first and can fall back to on-device recognition. You can always enter or correct the text manually.

For generation, Ovina sends a resized composed image, template details, and the title, subtitle, and memo you provided. For remote text scanning, it sends a resized image. See the Privacy Policy for details.

1. Wait for the App Store purchase sheet to show a successful result.
2. Return to the Gallery or store and allow a moment for a pending transaction to finish.
3. Confirm that the charge appears in your Apple purchase history.
4. Restart Ovina. It checks unfinished StoreKit transactions when the main app opens.

If the Apple purchase succeeded and ink is still missing, contact support with the product name, approximate purchase time, app version, and Apple order reference. Never send a full payment card number.

Ink packs are consumable products, so they generally cannot be restored like permanent unlocks. Ovina automatically handles unfinished transactions, but it does not provide a restore button for already consumed or delivered ink.

Apple processes Ovina purchases and refund decisions. Use Apple's purchase history or Apple Support to request a refund. Ovina does not receive your full payment card details and cannot issue an App Store refund directly.

Ovina's balance and ledger are local and are not synchronized through an Ovina account. They may not move to another device and may be lost after uninstalling, clearing app data, or using Shred Account.

Saved keepsake images and records live in Ovina's local app storage. Album shows saved work, and Wallet shows the keepsakes you marked as favorites.

Open iPhone Settings > Ovina > Photos and allow photo access, then export again. Also confirm that the device has available storage.

Open it from Album or Wallet, choose Delete, and confirm. This removes the local keepsake file and its favorite marker. Copies previously exported to Photos or another app are not deleted.

That is expected. Ovina uses a local Start flow and does not require a server username or password. Your profile and work are associated with the local app data on this device.

Sign Out clears only the local signed-in state. It keeps your saved keepsakes, favorites, profile, settings, ink, and ledger for your next local session.

1. Open the Bench tab.
2. Choose Shred Account.
3. Type SHRED.
4. Confirm the irreversible deletion.

This clears local profile fields, keepsakes, favorites, settings, ink balance, and the ledger. Anti-duplication flags for the introductory grant and StoreKit delivery may remain. Exported copies and information held by third-party providers are not deleted by this action.